Returns, right of withdrawal and complaints

Returns and right of withdrawal

If you wish to cancel your purchase of an unframed artwork, you have a 14-day right of withdrawal from the day you received the item, as a private individual (does not apply to companies). Contact us as soon as you can, via email or phone, and we will find the easiest way to return the artwork. You as the buyer are responsible for the return shipping.

You do not have a right of withdrawal on framed artwork, since the frames are custom-made for each individual artwork after you have placed your order. If you are unsure whether you really want a piece of art, we advise you to order it without a frame.

Complaints in case of damage in transit

If the unfortunate event has happened and your artwork has been damaged in shipping, it must be reported to us within 3 days from the day you collect the package or have it delivered to your home so that we can compensate you for the damage. Email detailed information about and pictures of the damage to info@ed-art.se. Save the wrapping paper, cardboard, shipping label and the artwork in a place where the damage cannot be aggravated. We will contact you as soon as possible with further information.

Visible damage upon home delivery

Always check the package for damage before you sign it off to the carrier.

If you see damage to the package, you need to report it directly to the driver before you sign the package off. When the package has been signed off by you, the package is automatically approved in the visible condition. Therefore, be sure to note the damage by asking the driver to note the damage to the package on his handheld computer before you sign.

If the artwork is also damaged, please email detailed information about and pictures of the damage to info@ed-art.se. In order for us to be able to compensate for the damage, we must receive the report within 3 days of the day you pick up the package. We will contact you as soon as possible with further information. Save the wrapping paper, cardboard, shipping label and the artwork in a place where the damage cannot be aggravated.

Visible damage when picking up from an agent

When the package is picked up, note the damage immediately upon receipt by writing on the shipping note that it is damaged. Ask the agent if they can accept a damage report. If the agent is not able to report it on site, report it via the transport company's website. Different transport companies have different policies, but always report it as soon as possible.

If the artwork is also damaged, email detailed information about and pictures of the damage to info@ed-art.se. In order for us to be able to compensate for the damage, we must receive the report within 3 days of the day you pick up the package. We will contact you as soon as possible with further information.

Save the wrapping paper, cardboard, shipping label and the artwork in a place where the damage cannot be aggravated.

Damage that is only visible when the package is opened

If the damage is not visible upon pickup or home delivery, please report it to us within 3 days of signing for the package. Please email detailed information and pictures of the damage to info@ed-art.se. Save the wrapping paper, cardboard, shipping label and the artwork in a place where the damage cannot be aggravated. We will contact you as soon as possible with further information.

More questions? Contact ed. art info@ed-art.se, 08-511 711 60